Fulcrum Group strengthens quality and safety focus with new Head of Compliance

Fulcrum Group, the leading independent net-zero focused multi-utility infrastructure and services provider, has announced the promotion of Katie Yates to Head of Compliance.

With over 15 years’ experience in quality and accreditation, Katie takes on this role after less than a year with the Group. She joins the leadership team to continually evolve behavioural safety culture and work with teams across the Group to achieve and maintain recognised quality standards.

Having worked in the distribution and logistics and contact centre industries, as well as more than two years in the utilities sector, Katie has brought best practice from different industries to Fulcrum as she has developed her expertise in quality and compliance.

It was as an Associate Director in the Direct Marketing services sector, that encompassed call centre and distribution services, that Katie first became involved in the compliance field, with a project to deliver new and leaner processes and secure multiple ISO accreditations.

This led her to embark on a career in compliance, achieving recognised safety qualifications and an expertise in the implementation of ISO standards.

Her first full-time compliance role was in the utilities sector, before she joined the Group in 2022 as Compliance and Quality Manager.

Compliance is at the heart of our values as it contributes to the safety and wellbeing of our people, our customers and the public. Achieving accreditations is an important validation of the approach we take, but beyond the quality standards, it’s about instilling a culture that everyone in the business buys into.