Fulcrum Utility Services Limited (“Fulcrum”) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website.
At the Fulcrum Group we take privacy seriously and we are committed to protecting it.
This policy explains when and why we collect personal information about individuals, how this information is used, and the conditions under which it may be disclosed to others and how it is kept secure.
This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. This policy was last updated on 29/07/20. Please see Changes to this policy.
The Fulcrum Group, headed by Fulcrum Utility Services Limited (company number BR015000) is made up of numerous individual companies. For a full list of these companies please see Schedule 1 to this policy. Whenever dealing with one of our group companies the ‘controller’ of your personal information will be the company that corresponds with you and identifies itself as a data controller.
Where this policy refers to “Fulcrum” “we”, “our” or “us” below, unless it mentions otherwise, it is referring to the particular company/companies that is/are the controller of your personal information.
The personal information we collect and the way in which we collect it are as follows:
This is information about you that you give to us by entering information via our site (https://fulcrum.co.uk/), corresponding with us by phone, email or otherwise or entering into agreements with us, and is provided entirely voluntarily.
This includes information provided when contacting us or requesting a quote via our site, subscribing to the services we provide, managing your account online, requesting further services and engaging in correspondence with us by phone, email or otherwise. Such personal information may consist of, but is not limited to, your title, name, email address, telephone numbers, details about your job role, and information contained in our correspondence or other communications with you about our business.
We may also ask you for information when you report a problem with our site. If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well. Such personal information may consist of, but is not limited to, your title, name, email address, telephone numbers, details about your job role, and may include records of any correspondence and responses to any surveys.
We may automatically collect the following information: details of transactions you carry out through the site, and your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see Cookies for further information. We may also collect any personal information which you allow to be shared that is part of your public profile or third party social network, type and version, time zone setting, browser plug-in types and versions, operating system and platform.
We obtain certain personal information about you from sources outside of our business which may include our group companies or other third-party companies. In addition, we may also receive certain personal information about you from our customers with whom we enter into agreements. We offer our services to business customers and the personal information that you provide to those businesses may be sent to us in order to deliver the service. The personal information received is as described in the two paragraphs above and may also include special category personal data which relates to your health where it is necessary for us to provide our services.
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.
Performance of the contract with you or take steps to enter into. We may use and process your personal information where we have supplied you (or continue to supply you) with any products or services, where we are processing an order from you, where we have arranged for the supply of another company’s products or services to you or where you are in discussions with us about any new product or service. We will use this information in connection with the contract for the supply of services/products when it is needed to carry out that contract with you or for you to enter into it. Please see Data we collect and how we collect it above for details of the types of personal information we process for these purposes.
Legitimate interests. We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:
Consent for data processing. We may use and process your personal data where you have consented for us to do so. This includes contacting you with marketing information about our products and/or services if you have:
We may also process your special category personal information where it is necessary for us to provide our services. Occasionally we will seek your explicit consent to do this where appropriate. However, we will usually rely on alternative lawful bases for processing, such as processing which is necessary:
You may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent for further details.
Vital interests. Where we have supplied you with any goods, we may use your personal information to contact you if there are any urgent safety notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way.
Legal requirement. We will use your personal information to comply with our legal obligations: (i) to assist any public authority or criminal investigation body; (ii) to identify you when you contact us; and/or (iii) to verify the accuracy of data we hold about you.
We may share your information with other companies within the Fulcrum group. They may use your personal information in the ways set out in How we use your personal information, in order so that we can provide our services to you as requested. Please see the start of this policy for the details of our group companies with whom we may share your personal information.
Our suppliers and service providers
We may disclose your information to our third-party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include subcontractors engaged to carry out infrastructure works, cloud service providers (such as hosting and email management), IT providers, legal advisers, advertising agencies and administrative services.
When we use third party service providers, and they are acting as our processors, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
Third parties who provide products and services
We work closely with various third parties to bring you a range of products and services that are complementary to those that we provide. When you enquire about or purchase one or more of these products or services through us, the relevant third party may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers. We will always take steps with the aim of ensuring that your privacy rights continue to be protected.
All information you provide to us is stored on our secure servers which are located within the United Kingdom and/or the Cayman Islands.
If at any time we transfer your personal information to, or store it in, countries located outside of the European Economic Area (EEA) (for example, if our hosting services provider changes) we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. Similar safeguards may also be put in place for a transfer of your personal information to the United Kingdom in the event of the United Kingdom’s departure from the EEA. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA.
If We collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which We use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under “How We Use Your Personal Information”. The only exceptions to this are where:
We retain technical information obtained via Google Analytics for 24 months from the date it is collected.
When it is no longer necessary to retain your data, we will delete the personal information that we hold about you from our systems. After that time, we may aggregate the data (from which you cannot be identified) and retain it for analytical purposes.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.
Where we collect or obtain any special category personal information about your health, ethnic background, sex life, political opinions, religion, trade union membership or criminal record, we will apply additional security controls to protect that data.
Where we have given (or where you have chosen) a password which enables you to access an account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Our website may contain links to other websites run by other organisations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party website and recommend that you check the policy of that third-party website.
We may collect your preferences to receive marketing information directly from us by telephone, text message and email in the following ways:
We also use advertising cookies (Google Ads) to record your visit to our site and use this information to deliver advertising to you for marketing purposes. Please see our Cookie declaration for further information.
If you request a quote from us and do not agree to that quote for our services, and you have not indicated that you would prefer otherwise, we may send a reminder to you about the quote we provided you.
From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Please see Withdrawing your Consent and Objecting to our use of your personal information and automated decisions made about you above for further details on how you can do this.
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this policy whenever you visit our website. If you do not agree with any aspect of the updated policy, you must immediately notify us and cease using our services.
Please direct any queries about this policy or about the way we process your personal information to our Data Protection Officer using our contact details below.
If you wish to write to us, please write to the following address:
2 Europa View
Sheffield Business Park
Our email address for data protection queries is DPO@fulcrum.co.uk
If you would prefer to speak to us by phone, please call 03330 146 466 and ask to speak to our Data Protection Officer.